Our FAQ section covers a wide range of topics related to our products and services. Whether you have questions about our packaging options, payment methods, or shipping policies, you'll find clear and concise answers here.

We provide comprehensive guides that walk you through the best practices for using and storing our spices, nuts, and herbs. These guides are designed to help you maintain the quality and freshness of your products, ensuring that you get the most out of your purchase.

If you encounter any problems with our products or services, our troubleshooting section offers practical solutions to help you resolve them quickly. This section addresses a variety of common issues, from product quality concerns to payment and delivery problems.

Our video library includes a range of instructional videos that demonstrate how to use our products effectively. These videos cover topics such as proper storage techniques, cooking tips, and creative ways to incorporate our spices and nuts into your recipes.

For any inquiries, please email us at support@agriproglobalindonesia.com. Our dedicated customer service team is committed to responding to your queries within 24 hours. We are here to assist you with product information, order status, shipping details, and any other concerns you may have. Your satisfaction is our priority, and we strive to provide prompt and thorough responses to all your emails.

You can reach our customer service team by calling +62 853-4031-6865 from Monday to Friday, 9 AM to 5 PM (GMT+7). Our knowledgeable and friendly support staff are available to provide immediate assistance, answer your questions, and ensure you have all the information you need. We aim to resolve any issues promptly and efficiently, making your experience with us as smooth and pleasant as possible

Time Frame: Returns must be initiated within 30 days from the date of purchase. We believe this period provides ample time for you to inspect and evaluate your purchase.

Original Condition: To qualify for a return, the product must be in its original condition, unused, and in its original packaging. This ensures that the product can be restocked or redistributed appropriately.

Pristine State: Products should be returned in the same condition as received. This means they should not be used, washed, or altered in any way.

Packaging: Ensure that all original packaging, labels, and tags are intact and included.

Contact Support:Begin the return process by contacting our dedicated support team at support@agriproglobalindonesia.com.

Authorization:Once your return request is received, our support team will review it and provide you with a Return Merchandise Authorization (RMA) number.

Shipping: Pack the item securely and include all the necessary documentation. Ship the product back to the address provided by our support team.

We accept payments through Letter of Credit (L/C) for large and international transactions. This method involves a bank acting as an intermediary, providing extra security for both parties in the transaction. Payment is guaranteed once all shipping documents have been verified by the bank.

For complete convenience and security for the seller, we also offer an advance payment method. This allows you to pay for your order before the goods are shipped, ensuring that the shipping process begins promptly once payment is received.

Documentary Collection allows us to work with your bank as an intermediary to collect payment. While it does not offer the full payment guarantee like L/C, it still provides protection and convenience in the transaction process.

Every batch of our products undergoes stringent testing for quality and consistency before shipment. Our testing process includes a series of checks to ensure that each product meets our high standards for purity, flavor, and freshness.

Our products are certified by relevant food safety and quality assurance bodies. These certifications are a testament to our commitment to maintaining high standards.

We believe in sustainability and ethical practices. Therefore, we partner with trusted suppliers who follow sustainable and ethical farming practices. Our commitment to sustainable sourcing ensures that our products are not only high in quality but also environmentally friendly.

Delivery times vary depending on the destination and delivery option selected. Here is the estimated delivery time:

Air Shipping: Usually takes 3-7 business days depending on international or domestic destination, and Ocean Shipping:Usually takes 15-30 working days depending on route and destination.

Shipping costs depend on the weight, size and destination of the item. Here are some factors that influence shipping costs is Item Weight, Shipping Destination and Shipping Method

ou can track your shipment in real-time via our tracking system available on the website. Each shipment will be assigned a unique tracking number that allows you to monitor the status of your shipment from item pickup to final delivery.

Yes, we offer several additional services to ensure your shipping comfort and safety.

• Shipping Insurance: Protects your goods from damage or loss during shipping.
• Customs Assistance Services: Assist with the customs declaration process and settlement of import/export taxes to ensure smooth international shipping.
• Pengemasan Khusus: Menyediakan layanan pengemasan khusus untuk barang-barang yang memerlukan perlindungan ekstra selama pengiriman.

You can reach out to our customer support team via email, phone or chat. Our team is available 24/7 to assist you with any questions or concerns.