Help Center
Welcome to the PT. Agripro Global Indonesia Help Center. We are dedicated to providing you with the resources and support you need to make the most of our products. Our Help Center is designed to be your go-to destination for all the information and assistance you require.
Service Details:
  1. Frequently Asked Questions (FAQ)

    2. Our FAQ section covers a wide range of topics related to our products and services. Whether you have questions about our packaging options, payment methods, or shipping policies, you'll find clear and concise answers here.

  2. Guides

    3. We provide comprehensive guides that walk you through the best practices for using and storing our spices, nuts, and herbs. These guides are designed to help you maintain the quality and freshness of your products, ensuring that you get the most out of your purchase.

  3. Troubleshooting

    4. If you encounter any problems with our products or services, our troubleshooting section offers practical solutions to help you resolve them quickly. This section addresses a variety of common issues, from product quality concerns to payment and delivery problems.

  4. Photos and Videos

    5. Our video library includes a range of instructional videos that demonstrate how to use our products effectively. These videos cover topics such as proper storage techniques, cooking tips, and creative ways to incorporate our spices and nuts into your recipes.

Information We Collect
We collect personal information that you provide to us when you register on our website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website or otherwise contact us.
  1. Personal Identification Information: Name, email address, phone number, etc.
  2. Technical Data: IP address, browser type, etc.
  3. Usage Data: Information on how you use our website and services.
How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
  1. To provide and maintain our services
  2. To improve our website and services
  3. To communicate with you, including through marketing and promotional efforts
  4. To ensure security and prevent fraud
Sharing Your Information
We only share and disclose your information in the following situations:
  1. Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  2. Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Your Rights
Depending on where you are located, you may have certain rights regarding your personal information. These may include:
  1. Correction: The right to request that we correct any personal information you believe is inaccurate or complete information you believe is incomplete.
  2. Access: The right to request access to the personal information we have about you.
  3. Deletion: The right to request that we delete your personal data, under certain conditions.
  4. Object: The right to object to our processing of your personal data, under certain conditions.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this privacy policy periodically to be informed of how we are protecting your information.
Frequently Asked Questions (FAQ)
  1. Correction: The right to request that we correct any personal information you believe is inaccurate or complete information you believe is incomplete.
  2. Access: The right to request access to the personal information we have about you.
  3. Deletion: The right to request that we delete your personal data, under certain conditions.
  4. Object: The right to object to our processing of your personal data, under certain conditions.